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Customer Help Center

Company Profile
GiftESpot.com carries a wide range of various products. In the past years, we have provided convenience for customers all over the world with cordial service, credit standing, quality products and great prices.

How To Contact Us
Address:
P.O. Box 6033
Alhambra, CA 91801 U.S.A.
Hours: 9am - 5pm (pacific time); 12pm - 8pm (east coast time); 11am - 7pm (central time); Monday - Friday
Tel:
626-582-1522
Fax: 626-582-8988
E-mail: giftespot@hotmail.com

Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

We respects your privacy. We'll use your e-mail address only when we are confirming your Internet order, or notifying you of changes/updates to the site or other news. We assure you, we do not make our email list or mailing list available to other companies.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Security Guarantee
Through the Yahoo! Store, GiftESpot.com is able to support 128-bit SSL (Secure Sockets Layer) encryption that is an industry standard for protecting your personal information. Netscape, AOL, Microsoft Explorer and other browsers support SSL to encrypt and protect your credit card information as it is passed to our site. We strive to protect your valuable personal information as it is sent across the Internet. Click here to read Yahoo!'s statement on security.

Order Information
We accept Check, Money Order, and major Credit Cards.
For customers ordering by check, please make check title to GiftESpot.com

Order Processing
Our Cut off time is 11am PT. Every order made after 11am will be processed on next day. We don't ship on weekends or holidays. Please allow 24 to 48 hours for processing your order. All shipping times and dates are subject to changes without notice.

Return Policy

Return can be made within 30 days after shipment. Please contact us before returning the product. Shipping and Handling is not refundable if the product is free from defectiveness. Shipping costs of returning the product will be paid by the buyer.

Opened items cannot be returned. If you already opened the product and do not like the flavor or is not effective to you. Please contact the manufacture directly.

Some manufactures provide warranty on their products, but they must be contacted directly.

In the event of returning a Free Shipping Item there is a mandatory $6.99 deduction off your total refund.

In the event of customer changes their mind, the customer is responsible for the shipping cost to ship back to us. If customer refues to receive the package, the shipping fee is not refundable. A 15% restocking fee may be applied to all returns. Refunds will be issued upon receipt of the returned product.

Some manufacture may carry warranty on centain products. Please contact their manufacture directly for future assistance.

15% restocking fee will be charged on all international returns.

All sales on RC toys are final. If the product is defective or damaged during the shipment, please contact our customer service group first: 626-582-1522. One of our specialist will try to help customers to troubleshoot the problem by the phone, and If we can not solve the problem, exchange can be made within 30 days. Please contact us and get a RMA number. Shipping and Handling is not refundable. Shipping costs of returning the product will be paid by the buyer.


All Karman Healthcare items can be returned / exchanged within 15 days after delivery.

  • Product must be unused, clean and not damaged.
  • Original packaging and materials intact.
  • Return shipping costs are the responsibility of the customer.

Please contact us before returning the product. A 15% restocking fee will be applied to all returns. Since Karman Healthcare items are free shipping items, the shipping fee (may be varied) which we paid to ship will be deducted from your total refund.


All Shoes items can be returned / exchanged within 30 days after delivery.

  • Product must be unused, clean and not damaged.
  • Original packaging and materials intact.
  • Return shipping costs are the responsibility of the customer.
  • For exchange requests, customer needs to pay the exchange shipment (both ways).

Please contact us before returning the product. We must receive the product back within 15 business days of notification of intent to return. A 15% restocking fee will be applied to all returns, shipping fee is not refundable.


All Lingerie items can be returned / exchanged within 30 days after delivery.

  • Product must be unused, clean and not damaged.
  • Original packaging and materials intact.
  • Return shipping costs are the responsibility of the customer.

Please contact us before returning the product. A 15% restocking fee will be applied to all returns, shipping fee is not refundable.


Shipping Information
Discreet Shipping - All orders are shipped in plain unmarked packages.

Usually ships in 2-3 working days. The shipping fee will be calculated according the weight of the products. Please refer to the automatic calculation for U.S. domestic shipping cost and international shipping cost will be confirmed by email.

For orders being shipped to Military or MP, VI, GU, PR, HI & AK, we usually will add $9.99 for the S&H. If the items are too heavy, we will call or E-mail you the actual shipping fee. ( This addresses can't use free shipping promotions)

Please note: If you place your order on Friday and choose Next Day Air Shipping, the order will be processed on the following Monday, (NOT Saturday). If you do need Saturday Delivery, please pay $15 extra and call in for the order.

Free Ground Shipping on Orders over $49 with Eligible Products*

How to Use:
1. Add at least $49 of eligible products to your shopping cart.
2. Select domestic ground as your shipping method.
3. Place your order.
4. The shipping fee on eligible products will be manually deducted before your order is shipped.

*This offer is good for purchases of $49 or more with items marked "Eligible for Free Shipping with $49 Order" on the product information pages. If you qualify for Free Shipping but your order also contains one or more ineligible items, only the shipping fee for ineligible items will be calculated and charged.

This offer is not redeemable for cash, and is not transferable. We may make changes to or terminate this offer at any time. Your use of this site shall be deemed as your acceptance of our terms of use.

About Incorrect Address:
All orders must be completed with the correct address, city, state and zip. giftespot.com will not be responsible for the mis-delivered or being delivered late when an incorrect address was provided. We will ship to the address provided on the order.

  • A service fee will be added to your bill when an incorrect address was provided and the carrier needs to make an address correction, when a suite number/ apartment number is needed. This fee may and will be incurred any time a zip code, city and state do not match.
  • Claims or requests for refunds on returns due to an incorrect address will not honored.
  • Claims for late deliveries due to missing suite numbers/ apartment numbers or incorrect information will not be honored.

About Out of Stock Items:
We carry more than 30,000 different items, and we sometimes can't keep everything in stock all the time. If any items in your order that are out of stock / discontinued, we will ship the remaining items to you and deduct item subtotals and at least corresponding shipping cost related to out-of-stock items towards your order WITHOUT further notice. If you still need the product, please check back later and place a new order.

*For all the international orders, please choose "International Express" in your shopping cart, and click "apply" button. Our website will be able to show you international shipping cost before entering your credit card information. Please note that we are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. While we only use the best shipping companies such as US post office to send the items for your order, customs costs including product return chargebacks and tax will be responsibility of the buyer. Should an item be returned by customs, the carrier charges us a product return fee which the buyer will also be responsible for. Any customs fees will be additional. As such, kindly make sure the items can be imported to your country prior to ordering.

Products that may be difficult to import to some countries:
- NO2
- Acetyl-L-Carnitine
- Androstenedione
- Testobol, Primobolan and related pro-steroids
- L-Carnitine
- DHEA
- Human Growth Hormone (HGH)
- Amino Acids of any kind
- Products containing Vitamin K
- Pregnenolone
- Melatonin
- 5-HTP
- Yohimbe Herbe and Yohimbe Extracts
- STAMINA-Rx

*For First Class Mail International, the delivery takes up to 2-3 weeks to arrive. For customers who feels the EMI shipping is too expensive, please try to use this option.
Note: First Class Mail International doesn't have a tracking number, so the package cannot be tracked.
Important: First Class Mail International doesn't cover any insurance on the package. Our company is not responsible for any loss or damages on the packages.

*For Canada orders, please choose "Canada USPS Priority Mail" for better rates.

**For all international packages, If we get the product back, we will give you a refund for the product but not the shipping. If it is destroyed, we will not be able to offer any type of refund. We hope you will understand that this is only fair.


 
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